常見問題
Q1. How can I qualify for free shipping?
Free shipping is available for net purchases of HK$300 or more delivered to commercial buildings or residences in Hong Kong.
For net purchases below HK$300, a shipping fee of HK$80 will be charged for delivery to commercial buildings or residences in Hong Kong.
Q2. How many days will it take to deliver?
Orders will be shipped within 4 working days after placing the order (excluding pre-ordered products). Please do not use a P.O. Box as the delivery address.
Delivery services within Hong Kong will be provided by SF Express, with general delivery times from Monday to Saturday, 9 AM to 6 PM. The delivery personnel will usually call the recipient in advance to arrange delivery. If you need delivery on a specific date or time, please specify in the "Remarks" section before checkout or email our customer service department. If we find any errors in the information provided, we will call the customer before shipping to confirm the recipient's details and delivery time.
All orders are subject to final confirmation based on the availability of the relevant products. If we are unable to provide any products or services on your order, we will notify you via phone or email before delivery or pickup.
Q3. What payment methods are available?
Online credit card payments (VISA, MASTER).
Q4. What delivery methods are available?
- Direct delivery to office/residential address (via SF Express)
- Pickup from Smart Locker
- Pickup from 7-11 convenience store
- Pickup from OK convenience store
- Pickup from SF Station
- Pickup from SF service points
Q5. How can I check the details of my order?
After logging in as a member, click on "My Account" to check the details of your order.
Q6. Will I be notified when my order is shipped?
After completing your order, we will send an email to confirm the order. Customers can also check the order status in "My Account."
Q7. Can I change the delivery address on my order?
If your order has already been submitted, you cannot modify the order details. If you need assistance, please email our customer service department immediately.
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